Online Education Program Model for Effective Management of Nursing Services during COVID-19 Pandemic and Similar Crises

The project is a randomized controlled and quasi-experimental project with the aim of increasing the knowledge and skills of nurse managers by preparing a web-based training model for the effective management of nursing services from these results and qualitative design in order to determine the experiences and opinions of nurse managers and nurses working in health care organizations during the COVID-19 pandemic. implemented in one design. At the qualitative stage, the findings obtained as a result of the interviews with 14 manager nurses and 14 nurses; The problems related to the general management of the institution were evaluated under three main themes as the problems experienced by nurses and the problems experienced by nurse managers. It has been determined that the COVID-19 pandemic has negative consequences for the employees, that the solution efforts of the managers at this stage are effective, however, significant deficiencies and problems are experienced. As a result of the analysis of the qualitative data, a web-based training program consisting of nine videos was created. Participants were divided into intervention and control groups by randomization method. While the pretest/posttest was applied to the intervention group before and after the web-based training, the pretest/posttest was applied to the control group with a one-month interval without the web-based training. In the analyzes performed, it was determined that there was no statistically significant difference between the total correct answer averages of the intervention and control groups in the pre-test application (p:0.843), while in the post-test measurements, the total correct response averages of the participants in the intervention group were found to be statistically high with a very significant difference (p. <0.001). In conclusion; It can be said that nurses and manager nurses, who are an important group of health services, have observed some deficiencies and problems in the management of work environments in the COVID-19 pandemic. In order to eliminate these deficiencies and solve the problems, learning the experiences of nurses and manager nurses, identifying the problems they have experienced, will help to plan the management of similar situations in the future. In addition, this project is thought to be a pioneering step to create an online training program for nurse managers affected by the current pandemic, where they can obtain information in line with their needs.