Scaling-up coaching for embedding video calling consultations via Beter Dichtbij in existing care pathways

The COVID pandemic has increased the importance of communicating with patients remotely. Many physical consultations have been converted into telephone consultations using the BeterDichtbij app. For patients and doctors, a large part of communication is missed during a telephone consultation (non-verbal communication). Embedding Better Close in existing care pathways is being tackled through this project. In this project with a duration of two months, a scale-up coach from BeterDichtbij is deployed to actively involve employees and patients in this process. The upscaling coach offers the hospital support in the further rollout of the BeterDichtbij app, provides advice on how to scale up (tips & tricks) and uses examples from other hospitals. Actively involving employees and patients in this process contributes to the intended goal of increasing the number of BeterDichtbij conversations by 50% in 2021. This project is made possible by: ZonMw.